Home Care Can Be Confusing. Let Us Help.
When considering home care options for your loved one, there is a lot to understand. Abrio Home Care is committed to building a strong relationship with each family we serve to make the process of evaluating and choosing care options more personal and specific to your needs. To help with your initial research, we have compiled a list of answers to the questions we are frequently asked.
Q: How do I know if my loved one needs in-home care?
There are signs that a loved one’s ability to manage self-care may be in decline—changes in personal hygiene, eating habits, or mood; a reduction in housekeeping; unpaid bills; or a recent fall or unsteadiness—that can help you identify if your loved one might need additional support through in-home services. Our care manager will conduct a free assessment of your unique needs at your home to develop a personalized care plan.
Q: How do I arrange for care for my loved one?
The process is simple. Just call us and we will arrange for an in-home assessment to discuss your care needs and schedule care.
Q: How quickly can I arrange for service?
Although we always appreciate more time to set up care, we can typically arrange for care as soon as 24-48 hours after we provide you with a care assessment.
Q: What are my payment options for home care services?
For your convenience, services can be covered by private pay, private insurance, Medicaid waiver, long-term care insurance, and VA. It can be confusing to know what services are covered by the various payment sources, so our team of experts will work closely with you to determine what payment and coverage options you may have at your disposal.
Q: Is your agency licensed?
Although the state of Arizona does not require a license for home care services, we are licensed for Medicaid services to people with developmental disabilities (Home and Community Based Services license number LCR-201064-3532). In addition, all Abrio Home Care caregivers are bonded, insured, and certified under the Arizona Direct Care Worker Certification.
Q: Are your caregivers insured and bonded?
Yes, all Abrio Home Care caregivers are bonded, insured, and certified under the Arizona Direct Care Worker Certification.
Q: How are your caregivers screened?
It takes a lot of trust to invite a caregiver into your home. For your protection and peace of mind, each caregiver on staff is vetted through extensive interviews, comprehensive criminal background checks, driving record checks, drug screening, and class 1 fingerprint clearance from the Arizona Department of Public Safety.
Q: What kind of training do your caregivers receive?
Once hired, all Abrio Home Care team members complete a hands-on training and orientation process. Our process includes state-mandated direct care training, CPR training, and first aid and developmental disability training. This ensures that all can meet and exceed the diverse needs of our customers.
Q: Who can receive in-home care?
Anyone who needs some extra support to remain independent and thriving can receive in-home care!
Q: Will I be able to reach someone at your agency after hours, and how should I do so?
Yes, our on-call team can be reached 24 hours per day, 7 days per week at 877-71-ABRIO.
Q: Are your services available in nursing homes or assisted living facilities?
Yes, our care services are available wherever you call home.
Q: What if my caregiver is sick and cannot make it to my house?
We value the health and wellness of our caregivers and the people we serve. In the event a caregiver is unavailable, we will provide a replacement caregiver from our capable staff to ensure continuity of care.
Q: Can family members or friends be hired to provide care for a loved one?
Yes, in many cases a family member or friend can be hired to provide care for a loved one. Contact us for more information about this option.